Multiple Opportunities in HR, Quality Assurance and Relationship Management at BNY Mellon

20 Jan 2013 7:14 PM | Anonymous member

Individuals who are interested in these positions can refer to the BNY Mellon career page at www.bnymellon.com/careers.

1300102

Project Manager III - Human Resources

Pittsburgh, PA

The job holder manages the planning, organizing and implementation of multiple complex projects. S/he takes projects from original concept through final implementation. S/he is responsible for assembling the project team and assigning individual responsibilities. S/he directs and controls all work performed in the framework of the Work Breakdown Structure. S/he provides technical and analytical guidance to the project team. S/he develops detailed project plans, schedules, estimates, resource plans and monitors project results for significant deviations. S/he manages client relations to ensure that service expectations are developed and met. S/he ensures adherence to current project management standard processes and ensures compliance to quality assurance policies. Position is involved with special projects as required.

Minimum 10+ year's experience required. S/he has knowledge of technologies at use within the project(s) for which s/he is responsible. Job holder must have extensive experience with managing client expectations, implementing service improvement initiatives and communicating effectively with senior management on service-related issues. Prior experience managing major impact projects and planning and tracking multiple complex projects required.

1211326

Compensation Manager

New York, NY

Working in conjunction with Management, provides compensation strategy in support of business objectives. Partners with the Human Resources Business Partner (HRBP) and Line Of Business (LOB) management on total compensation issues, including salary administration, market analyses, and incentive plan design, while balancing the corporate interests of the organization with the needs of the line of business. Provides expertise to the HRBP and line management by working through compensation issues encountered with the goal of successfully meeting the business objectives while considering the broader corporate compliance implications, external market influence and internal equity. Manages a staff of comp professionals to ensure that business and HR goals are effectively achieved.

The qualified candidate will have a bachelor's degree or equivalent with 15 or more years of experience in compensation, including significant management responsibilities. Professional certification (PHR, CCP) preferred. Leadership skills using sound judgment decisions. Strong analytical, quantitative, research, evaluation, planning, networking problem solving, decision-making and technical skills. Must have excellent customer service, conflict resolution, presentation, and verbal/written communication skills.

1300192

HR Consultant

Easy Syracuse, NY

HR professional providing support to assigned business area. Responsible for the day to day administration of people actions within established policy and program guidelines. Work independently on standardized/recurring assignments and under the direction of senior staff on complex projects and analyses.

Bachelor's degree or equivalent work experience. Advanced degree or certification in process preferred. 2+ years of progressive related experience, demonstrating foundational knowledge of technical aspects of HR (typically gained from progressive experience within an HR Center of Excellence or business experience. Beginning a Certification consistent with local practice such as PHR in US preferred.

1211337

Sr. HR Business Partner

New York, NY

This position requires an experienced HR Business Partner to support selected Business Partner groups within the Chief Financial Officer's groups (Finance, Treasury, Capital Funding, Global Procurement) and the Chief of Staff's groups (General Services, Marketing and Corporate Affairs, Corporate Program Management Office). The exact groups are to be determined. This position requires a high level individual contributor acting independently with limited supervision. The primary responsibility is to partner with the business partner group in order to execute on the people implications of business strategy; provide functional expertise to assigned business within established policy and program guidelines and deliver solutions and HR services.

Bachelor's degree or equivalent work experience, Advanced degree or certification preferred. 7-9 years of progressive related experience with demonstrated knowledge of technical and legal aspects of HR; may have supervisory experience. Certification consistent with local practice such as SPHR in US preferred.

1213761

Manager, Human Resources

San Francisco, CA

Experienced HR manager supporting a Line of Business. Manages and oversees an exempt team of professionals who provide functional expertise to assigned business within established policy and program guidelines. Manages the delivery of solutions and HR services to the business or business partner group, ensuring coordination across geographies to ensure consistency, fairness and engagement while leveraging best practices. Member of the business leadership team and HR Operating Committee.

Bachelor's degree or equivalent work experience. Advanced degree or certification preferred.

8-12 years of progressive related experience with demonstrated knowledge of technical and legal aspects of HR; minimum 4 years of supervisory/management experience. Certification consistent with local practice such as SPHR in US preferred.

 

Quality Assurance Manager

NYC, Pittsburgh, Boston

The Quality Assurance Manager will be responsible for providing the strategic leadership and management of programs and processes to achieve industry leading quality standards. Focused on the client experience in BNYM Asset Servicing (AS), the QA Manager will partner with the client facing groups (GFI, AS Americas, AS APAC, and AS EMEA), Global Service Delivery, Product Management, Audit, Risk and Technology to define quality within the business segments and deliver management metrics and sponsor improvement initiatives to promote consistent high quality service and client satisfaction across the business globally. The position will be the voice of QA both internally in AS and externally within the industry, promoting the strategy and value of high quality service. Specifically, the incumbent is responsible for collecting client feedback and identifying critical measures and developing recommendations to increase client satisfaction and quality performance through improvement plans. The incumbent will use consultative skills to gain consensus and execute on the agreed upon plans. Incumbent will also establish scorecards to measure the effectiveness of key initiatives and will ensure consistent, timely communications to key stakeholders at all levels both internally and externally reporting on the results through presentations to executives and senior management.

Key Responsibilities:

The qualified candidate will have a BA/BS degree in business/finance or equivalent experience required; MBA or equivalent degree is strongly recommended. Quantitative (engineering, math, economics) and/or business education programs (economics, finance) preferred. The qualified candidate will also have 10 years progressive business experience in a financial services or related industry with a proven ability to provide leadership and to aid in overall business strategy.

Excellent oral, written and presentation skills. Experience in consulting and practical implementation of strategic transformation initiatives is preferred. A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance is preferred. Exceptional communication skills and the ability to communicate appropriately at all levels of the organization. Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.

1206079

Relationship Executive I

Boston or NY

The Relationship Executive I will work for a Business Executive or Segment Manager who will own and lead the BNY Mellon relationship for a specific number of large, complex, multi-national clients. Their primary responsibility will be to assist the BE or Segment Manager in the execution of opportunities and in ensuring the maintenance of the quality of service required for their client base.

The RE I will also partner with the BE and coordinate with Service Directors (SD) to ensure excellent service delivery across the assigned client base which includes: protecting and enhancing client satisfaction and client profitability, identifying and expanding wallet share through developing and executing effective cross-sales plans, assisting with legal documentation, and ensuring correct invoicing and timely payment. The RE I will facilitate broad engagement with key client constituents (act as a leader not a gatekeeper) and coordinate with multiple Service Directors in a matrix environment who will internally monitor service metrics to ensure colleagues are working effectively across product lines and geographies as necessary to provide optimal client service. They will be the final point of escalation for operational issues.

The RE I must have the ability to develop a network of relationships within a client that allows understanding of client priorities and initiatives. The RE I will be responsible for distilling industry, product, and market and client knowledge into prioritized action plans based upon client needs. They will develop responses to RFPs and follow up on referrals in a timely fashion with very high quality, ensuring compliance with company policies. Additionally they must possess strong presentation, negotiation and communication skills to rapidly develop rapport with senior client leaders to gain trust and confidence.

The RE I must have the required emotional intelligence to deal with senior leaders both within the client organization and BNY Mellon. The RE I must have a keen understanding of competitor Asset Servicing offerings, and the BNYM value proposition and differentiation. Internally, a RE I must demonstrate exemplary leadership, teamwork and a proven track record for partnering with management, relationship and client service teams. They will act as a client advocate to marshal resources to ensure a high degree of client satisfaction with services is delivered and a timely resolution of issues is achieved at all times.

Required to possess broad knowledge of BNY Mellon products within Asset Servicing, as well as extensive industry/market knowledge. Should understand competitor Asset Servicing offerings, and the BNYM value proposition and differentiation.

Must have the ability to distill industry, product, market and client knowledge into prioritized action plans based upon client needs.

Excellent ability to lead development of client-ready material on BNYM erformance and industry trends. The RE, together with BEs need to establish and maintain highly effective partnerships with key client constituents to understand their needs and influence their decision making process.

REs must possess strong presentation capabilities, the ability to facilitate and lead phone and in person client discussions independently with support of BNYM experts. They must demonstrate leadership, teamwork and a high degree of collaboration within their business and across BNYM to ensure the client coverage model is fulfilled.


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