Frequently Asked Downloading and Printing Questions

We've compiled a list of our most frequently asked questions and concerns related to the downloading and printing of North Atlantic Regional forms and publications available on this website.

1. What format do you offer NAR documents/forms in?
   
   
2. I have Adobe Acrobat Reader but cannot download the PDF forms.
   
   
3. I am having trouble printing a form I have downloaded.
   
   
4. I have downloaded and printed the form but it has "strange characters", or it is mostly blank, or it replaces text with dots.
   
   
5. Adobe Acrobat Reader claims the PDF file is damaged when I try to open it after downloading. Is your file damaged?
   
   
6. How can I download a PDF file directly to my hard drive and bypass the Acrobat Reader plug-in that normally displays the form in my web browser window?
   
   

Additional help with Adobe Acrobat Reader can be found on Adobe's website.

1. What format do you offer NAR documents/forms in?

Ans:
The most frequently used format is the Adobe Portable Document Format (PDF). The PDF format is modeled after the PostScript language and is both device and resolution independent. NAR forms and publications in the PDF format can be viewed and printed from a workstation using the freely available Acrobat Reader software from Adobe Systems Inc. Versions of Acrobat Reader run on Windows 95, Windows NT, Windows 3.1, Macintosh, LINUX, IBM AIX, Digital Unix and OS/2 Warp.

This PDF reproduces the documents precisely as they were originally composed, provides built-in compression, is supported by all popular operating systems and is compatible with nearly any contemporary printer. The freely available Adobe Acrobat Reader software is required to view, print and search PDF documents.

Some documents may also be available in Microsoft Word format (DOC) and can be opened with the latest versions of MS Word.

2. I have Adobe Acrobat Reader but cannot download the PDF forms.

Ans:
Follow the appropriate options below to resolve the issue:

Memory resources are low
A very common reason why a form will not download or print properly. Low memory can be a problem even on high performance PCs. Do on of the following to address this problem:

• Wait for the computer to complete it's download.
• Close all other applications and then click on the download again.
• Save the file to your computer (hard drive or disk) which may make it more convenient for you to use. Use the "Save Target As..." or "Save Link As..." or "Save File As..." option to download the PDF file directly to your hard drive and bypass the Acrobat Reader plug-in.
  • Select "PDF File Format" if necessary.
  • Select the file(s) you wish to download.
  • Click the "Review Selected Files" button.
  • When presented with the Results page use the "Save Target As.." option to download the file. This can normally be accomplished by right clicking (left click, if your mouse is configured for left handed operation) on the title link then selecting "Save Target As.." when presented with a menu.
  • Use Adobe Acrobat Reader to open the file after downloading.

Note: If you get an error message from while downloading a form, click on Refresh or go Back and click on the form again to download.

Adobe Acrobat Reader needs to be upgraded
If you are using Adobe Acrobat Reader version 3.0 or earlier, upgrade to the latest version. Click here to download the latest version of Adobe Acrobat Reader for FREE!

If you get an error message from Adobe while downloading a form, click on Refresh or go Back and click on the form again to download.

Your Internet Browser is not set to run Acrobat Reader.

• Netscape, check under OPTIONS | General Preferences | Helpers.
  Make sure Adobe Acrobat Reader is associated with Acrobat's .pdf (portable document format) files.
• Internet Explorer, check under VIEW (Or under TOOLS)| Options | Programs | Viewers | File Types.
  Make sure Adobe Acrobat Reader is associated with Acrobat's .pdf (portable document format) files.
• AOL and Compuserve, check your Preferences for Internet file helpers. Make sure Adobe Acrobat Reader is associated with Acrobat's .pdf (portable document format) files.
  

Please see Article ID: Q177321 in the Microsoft Support Online database for other possible resolutions concerning Internet Explorer.

3. I am having trouble printing a form I have downloaded.

Ans:
Be sure you use the Adobe Acrobat Reader toolbar print button to print the form, not your Browser's print command.

4. I have downloaded and printed the form but it has "strange characters", and/or it is mostly blank, and/or it replaces text with dots.

Ans:
This is often due to low memory resources. Close all other programs then try printing the form. If that does not solve your problem, you may need to install the latest print driver for your printer. These can be obtained from the manufacturer's web site.

TIP-- You may save the file to your computer which may make it more convenient for you to use. See response to Question # 2.

5. Adobe Acrobat Reader claims the PDF file is damaged when I try to open it after downloading. Is your file damaged?

Ans:
All of our files are verified prior to posting on the web site. Most likely your download was not successful. Try downloading the file again. email us if you the problem continues

6. How can I download a PDF file directly to my hard drive and bypass the Acrobat Reader plug-in that normally displays the form in my web browser window?

Ans:
Below is the procedure to use for Internet Explorer with Windows 95 or NT 4.0. If you are using Netscape, substitute "Save Target As..." with "Save Link As...". Select "PDF File Format" if necessary.

Select the file(s) you wish to download. Click the "Review Selected Files" button. When presented with the Results page use the "Save Target As.." option to download the file. This can normally be accomplished by right clicking (left click, if your mouse is configured for left handed operation) on the title link then selecting "Save Target As.." when presented with a menu. Use Adobe Acrobat Reader to open the file after downloading.